Return & Refund Policy

1. General Return Policy

1.1 Return Eligibility

Returns are accepted under the following conditions:

• The product is defective or damaged upon arrival
• We shipped the wrong item
• The product does not match the specifications stated in the order confirmation
• The product is covered by manufacturer warranty and has failed within the warranty period

1.2 Non-Returnable Items

The following itemscannotbe returned or refunded:

• Custom or Special Orders:Products ordered specifically for you that are non-stock items
• Opened or Used Components:Products that have been removed from their original packaging, soldered, or tested
• Incorrect Orders:If you ordered the wrong part number, we cannot accept returns unless there was an error on our side
• EOL (End-of-Life) Products:Discontinued items marked as non-returnable at the time of purchase
• Electrostatic Discharge (ESD) Damage:Components damaged due to improper handling or ESD

1.3 Return Time Limit

Return requests must be initiated within14 daysof receiving the product. After 14 days, we can only process warranty claims through the manufacturer.

2. How to Initiate a Return

Step 1: Contact Us

Email[email protected]with the following information:

• Your order number
• Product details (part number, quantity)
• Reason for return (defective, wrong item, damaged, etc.)
• Clear photos showing the issue (if applicable)

Step 2: Receive Return Authorization

Our team will review your request and issue anRMA (Return Merchandise Authorization)number within 1-2 business days if the return is approved.

Important:Do not ship products back without an RMA number. Unauthorized returns will be refused.

Step 3: Ship the Product Back

Package the product securely in its original packaging (if possible) and include:

• RMA number clearly marked on the outside of the package
• Copy of the original invoice or packing slip
• Brief note explaining the return reason

Ship the product to the return address provided in the RMA email. You are responsible for return shipping costs unless the return is due to our error or a defective product.

Step 4: Inspection & Processing

Once we receive the returned product, our QC team will inspect it within 3-5 business days. We will notify you of the inspection result and next steps.

3. Refund Policy

3.1 Refund Eligibility

Refunds are issued if:

• The product is confirmed defective or damaged upon our inspection
• We shipped the wrong product
• The product does not match the order specifications

3.2 Refund Amount

Approved refunds will include:

• Product Cost:Full refund of the product price
• Original Shipping:Refunded if the return is due to our error or a defective product
• Return Shipping:Reimbursed if the return is due to our error or a defective product

Restocking Fee:A restocking fee of 15-25% may apply to returns of unopened, new products if the return is due to buyer error (e.g., ordered the wrong part).

3.3 Refund Method & Timing

Refunds will be issued using the original payment method:

• Bank Transfer (T/T):5-7 business days
• PayPal:3-5 business days
• Credit Card:7-14 business days (depending on your bank)

You will receive an email confirmation once the refund is processed.

4. Exchanges & Replacements

If you received a defective or wrong product, we offer the following options:

• Replacement:We will ship a replacement at no additional cost
• Exchange for Different Product:You may exchange for a different item; any price difference will be charged or refunded
• Credit Note:We can issue a store credit for future purchases

Replacements are shipped once we receive and inspect the returned item, or immediately if the issue is urgent and you agree to return the defective item afterward.

5. Warranty Claims

5.1 Manufacturer Warranty

All products are covered by the original manufacturer's warranty. Warranty periods vary by manufacturer and product:

• Typical warranty: 1-3 years
• Warranty start date: Date of invoice

5.2 How to Make a Warranty Claim

Contact us at[email protected]with:

• Original invoice or order number
• Product details and date code
• Description of the failure or defect
• Photos or test results (if available)

We will assist in coordinating with the manufacturer for warranty service, including repair, replacement, or credit.

5.3 Warranty Exclusions

Manufacturer warranties do not cover:

• Damage caused by misuse, abuse, or improper installation
• ESD damage or electrical overstress (EOS)
• Physical damage (bent pins, scratches, cracks)
• Products that have been modified or repaired by unauthorized parties
• Normal wear and tear

6. Damaged or Lost Shipments

6.1 Damaged Upon Arrival

If your shipment arrives damaged:

• Do not refuse the package; accept it and note the damage with the courier
• Take clear photos of the damaged packaging and product
• Contact us immediately at[email protected]

We will file a claim with the carrier and arrange a replacement or refund.

6.2 Lost Shipments

If tracking shows your package is lost or stuck in transit for an unreasonable time:

• Contact us with your order number and tracking information
• We will investigate with the carrier
• If the package cannot be located, we will reship or refund your order

7. Cancellations

7.1 Order Cancellation Before Shipment

You may cancel your order before it ships by contacting us immediately. If payment has been processed, a full refund will be issued minus any transaction fees (typically 3-5% for credit card or PayPal).

7.2 Cancellation After Shipment

Once an order has shipped, it cannot be canceled. You must follow the return procedure outlined above.

8. Disputes

If you have any concerns about a return, refund, or warranty claim, please contact us first at[email protected]. We are committed to resolving issues fairly and quickly.

If a dispute cannot be resolved directly, it will be handled according to the terms outlined in ourTerms & Conditions.

9. Contact Us

For return authorization, warranty claims, or refund inquiries, please contact:

• Email: [email protected]
• Phone:+852 63075844
• Address:Room 5 28 Floor Ho King Commercial Centre 2-16 Fa Yuen Street Mongkok Kowloon 999077 HongKong
• Business Hours:Monday-Friday, 9:00 AM - 6:00 PM (GMT+8)