Privacy Policy

1. Information We Collect

1.1 Information You Provide

• Account Information:Name, email, phone, company name, shipping/billing address
• Order Information:Purchase history, payment details, RFQ inquiries
• Communication:Emails, chat messages, support tickets

1.2 Information Collected Automatically

• Technical Data:IP address, browser type, device information, operating system
• Usage Data:Pages visited, time spent, search queries, referral source
• Cookies:See ourCookie Policyfor details

2. How We Use Your Information

We use your information to:

• Process and fulfill your orders
• Communicate with you about orders, RFQs, and support
• Improve our website, products, and services
• Send marketing communications (with your consent)
• Detect and prevent fraud
• Comply with legal obligations

3. Legal Basis for Processing (GDPR)

For EU/UK customers, we process your data based on:

• Contract Performance:To fulfill orders and provide services
• Legitimate Interest:Fraud prevention, website improvement
• Consent:Marketing communications (you can opt out anytime)
• Legal Obligation:Tax, accounting, export compliance

4. Information Sharing

We do not sell your personal information. We may share it with:

• Service Providers:Payment processors, shipping couriers, email platforms
• Legal Authorities:When required by law or to protect our rights
• Business Transfers:In case of merger, acquisition, or asset sale

5. Data Retention

We retain your information for as long as necessary to:

• Fulfill the purposes outlined in this policy
• Comply with legal, tax, and accounting requirements
• Resolve disputes and enforce agreements

Typical retention: 7 years for financial records, 3 years for marketing data (unless you opt out earlier).

6. Your Rights

Depending on your location, you may have the right to:

• Access:Request a copy of your personal data
• Correction:Update inaccurate or incomplete information
• Deletion:Request deletion (subject to legal retention requirements)
• Restriction:Limit how we process your data
• Portability:Receive your data in a machine-readable format
• Objection:Object to processing for direct marketing
• Withdraw Consent:Opt out of marketing at any time

To exercise these rights, contact us at[email protected].

7. Security

We use industry-standard security measures to protect your data, including:

• SSL/TLS encryption for data transmission
• Secure servers and access controls
• Regular security audits

However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

8. International Transfers

Your information may be transferred to and processed in countries outside your residence, including Hong Kong. We ensure adequate safeguards are in place to protect your data in accordance with this policy and applicable laws.

9. Children's Privacy

Our website is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child, we will delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Continued use of our website after changes constitutes acceptance of the updated policy.

11. Contact Us

For privacy-related questions or to exercise your rights:

• Email: [email protected]
• Phone:+852 63075844
• Address:Room 5 28 Floor Ho King Commercial Centre 2-16 Fa Yuen Street Mongkok Kowloon 999077 HongKong